Shipping guidelines

Post Office Box Address: Due to carrier restrictions, our current shipment regulations do not allow shipments to P.O. Box addresses.

APO and FPO Address: Due to UPS and FedEx Restrictions, our current shipment regulations do not allow shipments to U.S. Military addresses such as APO and FPO.

International Addresses: Due to our manufacturer agreements, we are not permitted to ship products to addresses outside the Continental US, Alaska, and Hawaii.

Shipping Time Lines

95% of all orders get shipped within 1 to 5 business days upon payment. 

 Items marked as "Available" are available for order but not necessarly in stock and may take 1-5 business days  to ship. 

Delivery time for UPS ground is 3 to 6 business days from date of shipment.

All items over 100 lbs must ship by truck, please allow 3 to 7 days for truck deliveries. All truck shipments are curbside delivery; upgraded services such as lift gate and inside delivery can be purchased for additional costs. Please email for pricing.

Request for specific delievery times ("We need this by Friday")  cannot be guaranteed and no special time request can be honered.

Weekend and Holiday Shipping:
ProBroadcastsupply does not ship on weekends or holidays and these days do not count as part of the delivery time.

SMALL ORDER

In order to offer our customers the industry's lowest prices, We require a minimum order of $25.00. (shipping/tax not included).

Products

All products sold by ProBroadcastsupply.com are new, factory sealed & covered by manufacturer warranties unless obviously specified. If you find your package is not delivered in this condition, please contact us immediately at info@probroadcastsupply.com.   

Probroadcastsupply.com does not offer any technical assistance. We cannot offer advice on compatibility of items. We are not technicians, only a quality retailer with competitive prices. On most products we provide detailed specifications to obtain information about our products please contact the manufacturers for accurate answers to your technical questions and compatibility. Most information on a product can be found on the manufactures website. Always check for compatibilty before purchase, as "I bought the wrong item" is not our fault and therfore, we cannot accept a return becuase of it.

Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time.

Items are listed by the manufacturer product number, any picture is for representitive purposes only and may not be a correct representation of actual product. If you have any doubts always check the manufacture's website.

Special Orders: all special orders cannot be cancelled unless approved by email. Once a special order ships it cannot be cancelled or returned. Please email if you have any questions.

Refused or Unreachable Deliveries

If the shipment is "returned to shipper" or refused, Professional Broadcast Supply will credit the customer back less a 25% restocking fee. Shipping and handling charges will not be refunded.  If not all items are refused then only the items received back will be refunded. All orders that are refused are subject to a 25% restocking fee and shipping fees.

Credit Card Charges

Before shipping any product ProbroadcastSupply.com performs a credit card pre-authorization with the card holders credit card company to ensure the funds are available when the product is ready to ship. Final credit card charges will be processed upon purchase of your ProBroadcastSupply.com order. Any additional or post order charges such as additional shipping, handling, or special delivery charges, which cannot be calculated via ProBroadcastSupply.com online order checkout process, may be charged separately and may appear as a separate charge on your credit card statement and it some cases if there low stock or an error in pricing your order will be cancelled.  Customers will be notified if additional charges or a cancellation of order.

Shipping Charges

Shipping and handling charges are displayed upon checkout of your order. Although ProBroadcastSupply.com tries to display accurate shipping charges upon checkout, in some limited cases, additional shipping charges may be applied "after" order has been placed to cover shipping calculation errors generated by our shipping software or other shipping miss-calculations that can occur upon checkout. In these cases, additional shipping charges will be applied after items have been boxed, weighed and scanned and customer will be notified via email. If shipping charges do not show up upon checkout, shipping charges will be added later and customer will be notified. In the above limited cases, customer will only be charged actual carrier shipping charges and will not be charged for any handling such as boxing or packing fees. We reserve the right to update a shipping cost if the product is being shipped by freight or if there is an error on our site.  Some of our larger item’s such as furniture is an estimated cost.  Depending on the location it may change.

Sales Tax

ProBroadcastSupply.com charges sales tax for any internet orders placed from the state of Washington or New York. If your billing address or you are shipping your order to any address in the states of Washington or New York you will be charged the appropriate sales tax percentage for the address your order is being shipped to.

Returns Policy

14 Day DEFECTIVE Exchange / RETURN Policy

Probroadcastsupply.com offers a 14 DAY EXCHANGE /  RETURN POLICY for products purchased directly from probroadcastsupply.com on an approved case by case basis provided that the product is returned in the original "SEALED, UNOPENED BOX. ProBroadcastsupply.com will charge a 25% restocking fee on any non defective  merchandise returned.   

 Probroadcastsupply.com will refuse any returned merchandise if items are not returned in the original “SEALED, UNOPENED BOX”.

Customers are responsible for insuring each return and all carrier shipping charges on the return. probroadcastsupply.com will not accept returns via any other carrier other than UPS or Fed Ex. Customer will e-mail the tracking number to info@probroadcastsupply.com within 24hrs of return pickup.

Due to various manufacturer restrictions and polices on merchandise returns, all sales are final. Customers must contact the manufacturer directly for product repairs or replacements:

All items being returned must get a return authorization number within 14 days of receipt of the item and prior to being shipped back. There is a 25% restocking fee on returned orders. Shipping charges must be pre-paid otherwise shipments will be refused. All items will be inspected to insure the product is returnable. Once approved for return the credit card will be credited the cost of the item excluding the shipping charges and restocking free. No returns will be accepted after 14 days of receipt. Customer assumes full responsibility for any return shipping.

Receiving Incorrect Merchandise: Please email info@probroadcastsupply.com. Please indicate "WRONG ITEM RECIEVED" in the subject line and let us know the item and item idetification code of the product you did receive.  We will immediately check it against stock and take care of any miss-ships that are sent.   This is very very rare as all items are scanned at the time of shipment to double check the item against the order.

Defective or DOA Merchandise Exchange: In cases the item is defective we (in most cases) will provide a pre paid shipping label for exchange of defective merchandise. This is only for EXCHANGE of defective merchandise.  Items will be inspected at time of return.

If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or we cannot file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait, and open it to make sure the contents are not damaged and if they are damaged refuse the package. 

Before we reship or refund the claim with the courier must be resolved.

Cancellations

Pre-Shipping Cancellations for In-Stock Orders:
Most orders placed with probroadcastsupply.com that are "in-stock" usually ship within 1-5 business days. Because of this, probroadcastsupply.com does not guarantee pre-shipping cancellations on any order('s) with "availibe" items.  Email us at info@probroadcastsupply.com as soon as possible. Most orders are transmitted almost immediately to our suppliers warehouses and we may not be able to cancel your order. If you cancel your order after we have placed our order with our suppliers, you will be refunded you purchase price minus a $5 processing fee.

Pre-Shipping Cancellations for "Backordered" Items:

Backordered items may ship at any time. Because of this, probroadcastsupply.com does not guarantee cancellations on any orders containing back order items. However, customers may submit a cancellation request for orders that have Backordered item’s by emails us at info@probroadcastsupply.com. Please allow 48 hours to ensure order has not shipped.

Credit Card Security 

At professional Broadcast Supply you can shop with confidence. We use industry standard encryption technology and secure commerce servers to ensure your personal information is secured on-line. Making a credit card purchase at probroadcastsupply is actually more secure as using your credit card at a local store or shopping mall. 

Privacy Policy

At Professional Broadcast Supply we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

How does pro broadcast supply protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

ProBroadcastSupply does not sell, trade, or rent your personal information to others. - Ever!

Copyright

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on this probroadcastsupply.com, and the selection, coordination, and arrangement of such content, are owned by probroadcastsupply.com, to the fullest extent provided under the Digital Millennium Copyright Act of 1998 "DMCA", as well as international copyright laws. Except for being provided, nothing contained herein shall be construed as conferring upon you any license or right under any copyright, trademark or service mark of  probroadcastsupply.com or any third party. 

Under domestic and international copyright laws, you are expressly prohibited from copying, reproducing, distributing, transmitting, or modifying this information for commercial purposes. You are further prohibited from copying any information provided herein and from providing a link to this site from your own site or any other third party site, without the express written permission of probroadcastsupply.com.

Any documents, comments or other materials, and any ideas or information contained therein, sent to probroadcastsupply.com by email or otherwise materials shall be deemed to be non-confidential.  probroadcastsupply.com shall have no liability or obligation of any kind with respect to such Materials and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Materials to others without limitation. 

Errors and Ommisions

Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time for any reason.  Prices are subject to change without noitce.  Even after a purchase has been made and we reserve the right to change any pricing, text or photographic error and / or ommision and cancel your order.